Effective Date: 11/07/2025

Website: https://herbaonlineshop.com/

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, register as a customer or distributor, or interact with our services. We are committed to respecting your privacy and complying with applicable data protection regulations, including the GDPR and CCPA.

2. What Information We Collect

We may collect the following personal data:

  • Name and surname
  • Shipping and billing address
  • Email address
  • Phone number (optional)
  • Payment information (processed securely via third-party gateways)
  • Order details
  • IP address and browser/device data
  • Responses to registration forms

3. How We Collect Data

We collect your data when you:

  • Place an order on the website
  • Register as a customer or distributor
  • Subscribe to our newsletter or complete a form
  • Contact us via email or live chat
  • Browse our website (via cookies and analytics)

4. Why We Collect Your Data

We process your data to:

  • Fulfill and deliver your orders
  • Create your Herbalife Preferred Customer or Distributor account
  • Send order confirmations and updates
  • Respond to your inquiries and provide customer support
  • Improve website performance and user experience
  • Send newsletters and promotional content (only with your consent)

5. Legal Basis for Processing (GDPR)

We process your data based on:

  • Your consent (e.g. newsletter)
  • The contract between us (e.g. order fulfillment)
  • Legal obligations (e.g. tax and billing)
  • Our legitimate interest (e.g. improving service and preventing fraud)

6. Data Sharing

We do not sell your personal information. We may share your data with:

  • Herbalife for customer/distributor registration
  • Payment processors (e.g. Stripe, PayPal)
  • Shipping carriers and logistics providers
  • CRM and email marketing platforms (e.g. Mailchimp)
  • Web analytics services (e.g. Google Analytics)

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Analyze traffic and improve performance
  • Offer personalized content or ads

By browsing this site, you agree to our use of cookies. You can change or withdraw your consent at any time in your browser settings.

8. International Data Transfers

Your data may be stored and processed in the United States or other countries where our partners operate. In such cases, we ensure adequate levels of data protection in compliance with GDPR standards.

9. Your Rights (GDPR & CCPA)

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Withdraw consent at any time
  • Request a copy of your data
  • Object to data processing for direct marketing

To exercise your rights, contact us at admin@herbaonlineshop.com

10. Data Retention

We retain your data only as long as necessary for the purposes described, or as required by law.

11. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Effective Date.”

14. Contact Us

Email: admin@herbaonlineshop.com