Effective Date: 12/07/2025

Website: https://herbaonlineshop.com/

1. Shipping Areas

We ship Herbalife® products exclusively to countries where Herbalife is officially present and active.

All orders are processed and fulfilled by Herbalife’s authorized local distribution centers, ensuring:

  • Faster and more reliable delivery
  • Localized customer service
  • No customs duties or international import fees

We do not ship to countries where Herbalife is not officially registered or operational.

2. Delivery Times

Delivery times may vary depending on your country and city. However, most orders are delivered within 2 to 7 business days.

Once your order is placed and confirmed:

  • You will receive a confirmation email with your order details
  • A tracking number will be provided when available

Additional time may be required during weekends, holidays, or unforeseen courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on your location and the weight/volume of your order.

Depending on the country:

  • Free shipping may be available above a certain order value
  • Flat or variable shipping rates may apply

All applicable shipping fees will be clearly displayed before you complete your purchase.

4. Order Processing and Modifications

Orders are typically processed within 1 to 2 business days after payment confirmation.

Important: Once an order is confirmed and processing has begun, we are unable to make any changes, including:

  • Modifying the shipping address
  • Changing or removing items in the order

Please verify all information carefully before completing your purchase. We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

5. Tracking and Delivery

Where available, you will receive a tracking link to monitor the status of your shipment.

  • Orders are shipped to the address provided during checkout
  • Pickup options or delivery changes are not available once the order has been confirmed

6. Failed or Missed Deliveries

If a package cannot be delivered due to:

  • An incorrect or incomplete address
  • The recipient being unavailable
  • Refusal to accept the package

The customer may be held responsible for reshipping costs. Alternatively, the order may be canceled and refunded excluding the original shipping fee.

7. Lost or Damaged Shipments

If your package arrives damaged or with missing items, please contact us within 48 hours of delivery. We will investigate and, if necessary, arrange for a replacement or issue a refund.

We are not responsible for packages that are lost or stolen after delivery has been confirmed. We recommend selecting a secure and reliable delivery location.

8. Contact

For any questions or concerns regarding your shipment, please contact us at: admin@herbaonlineshop.com